Ofcom Closed Cases
Latest documents
- Dispute between BT and each of Vodafone, T-Mobile, O2, Orange, H3G and Everything Everywhere about BTs termination charges for 0845 and 0870 calls
Competition in communications markets. Resolve a dispute. Termination charges. Number ranges
- Disputes between BT and each of T-Mobile, Vodafone, O2 and Orange about BT’s termination charges for 080 calls
- Disputes between BT and each of T-Mobile, Vodafone, O2 and Orange about BT’s termination charges for 080 calls
Competition in communications markets. Scope of the dispute. Costs of originating calls. Termination charges. Update note
- Own-initiative investigation into Everything Everywhere’s (trading as Orange) compliance with General Condition 23 in respect of its sales and marketing practices
- Own-initiative investigation into Everything Everywhere’s (trading as Orange) compliance with General Condition 23 in respect of its sales and marketing practices
Systemic compliance issues. Complaints from consumers. Sales channels. Part of the investigation. Contract termination procedures
- BT complaint against Unicom regarding conduct relating to the transfer of customers between communications providers
- BT complaint against Unicom regarding conduct relating to the transfer of customers between communications providers
Communications provider. Transfer process. Use information. Activities after receipt of a notification. Persistent misuse
- Mercury’s implementation and compliance with a Dispute Resolution Scheme
- Mercury’s implementation and compliance with a Dispute Resolution Scheme
Provision of public electronic communications services. Adjudication scheme. Complaint from a member. Dispute resolution
- Mercury’s implementation and compliance with a Dispute Resolution Scheme
Featured documents
- Own-initiative investigation into TalkTalk Group’s billing for cancelled services
Complaints about bills for services. Financial penalty. Enforcement action. Update note. Significant steps. Due...
- Dispute between BT and each of Vodafone, T-Mobile, O2, Orange, H3G and Everything Everywhere about BTs termination charges for 0845 and 0870 calls
Competition in communications markets. Resolve a dispute. Termination charges. Number...
- Disputes between BT and each of T-Mobile, Vodafone, O2 and Orange about BT’s termination charges for 080 calls
- Disputes between BT and each of T-Mobile, Vodafone, O2 and Orange about BT’s termination charges for 080 calls
Competition in communications markets. Scope of the dispute. Costs of originating calls. Termination charges. Update...
- Own-initiative investigation into Everything Everywhere’s (trading as Orange) compliance with General Condition 23 in respect of its sales and marketing practices
- Own-initiative investigation into Everything Everywhere’s (trading as Orange) compliance with General Condition 23 in respect of its sales and marketing practices
Systemic compliance issues. Complaints from consumers. Sales channels. Part of the investigation. Contract termination...
- BT complaint against Unicom regarding conduct relating to the transfer of customers between communications providers
- BT complaint against Unicom regarding conduct relating to the transfer of customers between communications providers
Communications provider. Transfer process. Use information. Activities after receipt of a notification. Persistent...
- Mercury’s implementation and compliance with a Dispute Resolution Scheme
- Mercury’s implementation and compliance with a Dispute Resolution Scheme
Provision of public electronic communications services. Adjudication scheme. Complaint from a member. Dispute...