An integrated framework for continuous improvement on user satisfaction of information systems
| Published date | 01 April 2006 |
| Date | 01 April 2006 |
| Pages | 581-595 |
| DOI | https://doi.org/10.1108/02635570610661633 |
| Author | Ying‐Lien Lee,Sheue‐Ling Hwang,Eric Min‐Yang Wang |
| Subject Matter | Economics,Information & knowledge management,Management science & operations |
An integrated framework for
continuous improvement on user
satisfaction of information
systems
Ying-Lien Lee, Sheue-Ling Hwang and Eric Min-Yang Wang
Department of Industrial Engineering and Engineering Management,
National Tsing Hua University, Hsinchu, Taiwan, Republic of China
Abstract
Purpose – The primary purpose of this paper is to present an integrated framework for user interface
prototyping and evaluation for the development of information systems and to present architecture for
evaluating generic applications.
Design/methodology/approach – The framework is constructed through combining two
distinctive methods of prototyping and evaluation, statechart and goals, operators, methods, and
selection rules. Relevant methods and architectures of the integrated framework are presented in
unified modeling language when possible.
Findings – The importance of the usability of information systems is highlighted in this research.
However, it still lacks an integrated framework for information system development and usability
evaluation. This paper provides a framework that evaluation method is intertwined with user interface
prototyping to shorten the time of development lifecycle. The architecture for evaluating generic
applications is also invaluable for motion and time study and the procurement of vender-provided
systems.
Research limitations/implications – The user base of information systems is diverse and the
requirements of these systems change over time. This paper provides a framework that helps
managers and engineers smooth and shorten the development phases. For future works, an
object-oriented programming framework and a tool for evaluating generic applications will be
developed.
Originality/value – This paper proposes a comprehensive framework for combining prototyping
and evaluation, as well as architecture for the evaluation of generic applications. It shortens the
development phases by using formal modeling for user interface construction and evaluation. It also
provides means to evaluate candidate systems whose program logics cannot be accessed and modified.
It also complements the models used in the framework by extending their practical and academic
values.
Keywords User studies, Information systems, Prototypes
Paper type Research paper
Introduction
Users are the central part of information systems, so it is of great importance to deal
with the problems the users have while they are using the system. Not only because of
the unhappiness of the users, but also the undesirable loss of business. To enterprise
information systems, user population is mainly composed of staff workers and
The current issue and full text archive of this journal is available at
www.emeraldinsight.com/0263-5577.htm
Part of this research is supported by National Science Council of Taiwan under the contract No.
NSC94-2213-E-007-054.
User satisfaction
of information
systems
581
Industrial Management & Data
Systems
Vol. 106 No. 4, 2006
pp. 581-595
qEmerald Group Publishing Limited
0263-5577
DOI 10.1108/02635570610661633
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