Appreciation at Work training and the Motivating by Appreciation Inventory: development and validity
| Date | 08 February 2016 |
| Pages | 20-24 |
| DOI | https://doi.org/10.1108/SHR-11-2015-0090 |
| Published date | 08 February 2016 |
| Author | Paul White |
| Subject Matter | HR & organizational behaviour,Employee behaviour |
Appreciation at Work training and the
Motivating by Appreciation Inventory:
development and validity
Paul White
Paul White is CEO and
President at Family
Business Resources,
Wichita, Kansas, USA.
Abstract
Purpose –This paper aims to present the process, progress and validity of the Motivating By
Appreciation Inventory and the Appreciation at Work training.
Design/methodology/approach –Several methods were utilized such as surveys, pre- and
post-interviews and data from the inventory results.
Findings –For the Motivating by Appreciation Inventory, the results showed that the results are
consistent and stable over time. For the Appreciation at Work training, the results of surveys before and
after the training showed high levels of positive change.
Originality/value –When individuals feel appreciated and valued for their contributions in the
workplace, good results follow, including increased employee engagement, less staff turnover, higher
customer satisfaction ratings and the organization grows in its sense of purpose. The Motivating by
Appreciation Inventory and Appreciation at Work Training are unique tools that help organizations grow
in employee appreciation.
Keywords Employee engagement, Appreciation, Languages of appreciation, Recognition,
Employee recognition
Paper type Research paper
When individuals feel appreciated and valued for their contributions in the
workplace, good results follow, including increased employee engagement, less
staff turnover, higher customer satisfaction ratings and the organization grows in
its sense of purpose.
Although there has been an increased focus on employee recognition programs in the
workplace, to the point where over 80 per cent of organizations have some form of
employee recognition, at the same time job satisfaction has declined (Globoforce, 2011),
and employee engagement remains low – with only 30 per cent of the workforce being
actively engaged (Gallup, 2014).
Thus, a need exists to effectively help employees feel truly valued and appreciated by
those with whom they work. The Motivation by Appreciation Inventory was created to
assess the ways in which employees prefer to receive appreciation at work. The
Appreciation at Work training process was developed to teach supervisors and colleagues
how to communicate authentic appreciation to one another.
Conceptual framework
The foundation for the Motivating by Appreciation Inventory, the Appreciation at Work
training kit and the corresponding book, The 5 Languages of Appreciation in the Workplace,
(Chapman and White, 2011) is the work done by Dr Chapman (2009) and his book, The 5
Love Languages.
PAGE 20 STRATEGIC HR REVIEW VOL. 15 NO. 1 2016, pp. 20-24, © Emerald Group Publishing Limited, ISSN 1475-4398 DOI 10.1108/SHR-11-2015-0090
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