Capita v BBC
| Jurisdiction | Northern Ireland |
| Judge | Coghlin LJ,Mr Curry |
| Judgment Date | 06 May 2008 |
| Neutral Citation | BT/57/2006 |
| Court | Lands Tribunal (Northern Ireland) |
| Date | 06 May 2008 |
LANDS TRIBUNAL FOR NORTHERN IRELAND
LANDS TRIBUNAL AND COMPENSATION ACT (NORTHERN IRELAND) 1964
BUSINESS TENANCIES (NORTHERN IRELAND) ORDER 1996
IN THE MATTER OF AN APPLICATION
BT/57/2006
BETWEEN
CAPITA BUSINESS SERVICES LIMITED – APPLICANT
AND
BRITISH BROADCASTING CORPORATION – RESPONDENT
Premises: Blackstaff House, Great Victoria Street, Belfast
Lands Tribunal
The Honourable Mr Justice Coghlin
and
Michael R Curry FRICS IRRV MCI.Arb Hon.Dip.Rating Hon.FIAVI
Introduction
1. The British Broadcasting Corporation (‘BBC’) contact/call centres at Glasgow and Belfast handle
a vast number of telephone calls and emails each year, dealing with viewers and listeners about
anything from simple factual enquiries to serious editorial points, from programme contributions
to handling sensitive issues on a freephone action line.
2. In September 1998 after a procurement process the BBC entered into the first service provision
agreement (or outsourcing agreement) with Capita Business Services Ltd (‘Capita’) whereby it
would provide customer service contact centre services for the BBC. Accordingly Capita took
over the BBC contact centre in Glasgow. Later, to increase capacity, Capita opened a contact
centre in Belfast.
3. The Glasgow centre is on upper floor premises in Sauchiehall Street. The Glasgow premises
appear to have been taken by the BBC on a short lease and subleased to Capita. The Belfast
centre is on premises belonging to the BBC and within Blackstaff House, Belfast (‘the Belfast
premises’). The premises were occupied by Capita under a lease dated 9th June 1999.
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