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Chapter CCM5400

Document Cited in Related
Vincent
Published date16 April 2016
Record NumberCCM5400
CourtHM Revenue & Customs
IssuerHM Revenue & Customs

You must not compromise your personal security under any circumstances. Always ensure that your manager or a colleague is aware of the meeting and that they know as many details as possible including:

  • the name of the person(s) you are visiting
  • the address and telephone number of the person(s) you are visiting
  • the start time and estimated duration of the meeting
  • whether you anticipate returning to the office after the meeting, and if so approximately when. If you do not return to the office, but go straight home, you should make a “returned home safely” call in accordance with local arrangements
  • if you find that you are going to return to the office later than expected, or not at all, then you should inform the office as soon as possible.Whenever you have a meeting at a claimant’s home you

must be accompanied by a colleague, who can be in any pay band. If you will be meeting a lone female claimant, at least one of the attending officers must be female.

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