Chapter NMWM16420
| Published date | 16 April 2016 |
| Record Number | NMWM16420 |
| Court | HM Revenue & Customs |
| Issuer | HM Revenue & Customs |
You must be alert to individuals or organisations attempting to gain confidential information by deception. Read the ‘Bogus Caller’ guidance in IDG30230.
You should also familiarise yourself with the ‘Caller Verification’ guidance issued on the Customer Adviser Guide site. It provides detailed advice about on how to ensure that confidential information is not unintentionally disclosed during telephone conversations, and provides the procedure to follow to verify the caller’s identity. This guidance must be read by all staff who use the telephone and have access to HM Revenue & NMWM02030
If you have any doubt about the identity of the caller having followed the procedures in the...
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