Chapter TCM0166020
| Published date | 09 April 2016 |
| Record Number | TCM0166020 |
| Court | HM Revenue & Customs |
| Issuer | HM Revenue & Customs |
Note: This guidance provides Standardised Messages for disputed overpayments. Standardised Messages for other types of overpayments are listed in TCM0166040.
Standardised referencePlease ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
In cases where an overpayment has occurred and is disputed by the customer
- recovery of the overpayment is suspended
- the reason for the overpayment is identified
and - a decision is made on whether to continue the recovery action or remit the overpayment in part or in full.
Note: Some notes are prefixed with ^^^^^ (known as ‘5 hats’). It is essential that this note is exactly entered in Household Notes, as the computer recognises the first characters in the message and prevents recovery. Do not enter a space between the five ^ and the first letter.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
OA
OC
OD
OE
| Message | Explanation |
| ### OA {#OA} | |
| OA01 - ###DOP### Test Case - Dispute being worked by SMU/CSSG GRP/TM. Disputed overpayment correspondence received by WDC. Recovery not suspended at customers request / Not suspended due to enforcement action being taken/ No overpayment outstanding. (Delete as appropriate) | Disputed overpayment correspondence has been received by the Work Distribution Centre and has been sent to the relevant team. |
| OA02 - ###DOP### Test Case - DOP through Settlement Process -Dispute being worked by Model Office. Disputed overpayment correspondence received Grp/Tm/PID Ext. | Disputed overpayment correspondence has been received and is being worked by the Model Office. |
| ### OC {#OC} | |
| Please ensure that the relevant standardised reference shown below is added to the end of the message. | |
| Note: This guidance provides Standardised Messages for disputed overpayments. Standardised Messages for other types of overpayments are listed in TCM0166040. |
Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
In cases where an overpayment has occurred and is disputed by the customer
- recovery of the overpayment is suspended
- the reason for the overpayment is identified
and - a decision is made on whether to continue the recovery action or remit the overpayment in part or in full.
Note: Some notes are prefixed with ^^^^^ (known as ‘5 hats’). It is essential that this note is exactly entered in Household Notes, as the computer recognises the first characters in the message and prevents recovery. Do not enter a space between the five ^ and the first letter.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
OA
OC
OD
OE
-
‘CP Number/Grp Number/Task/Building/Floor or Room/PID’ Compliance - ‘CxHx/PID/telephone number’ OC01 - Restore case YYYY-YYYY. Class 16 remission present. Referral sent to DMB (Coding Out Stencils) to request cancellation. Case on BF for 48 hours A Class 16 remission is applied by Debt Management and Banking (DMB) when a customer has been selected to have their tax credits overpayment recovered by reducing their tax code, this is known as coding out. We need to cancel this and bring back into NTC if we are restoring a claim. OC02 - Further to RFC30300-due to an IT fault the remission has doubled, this has been remitted by Capgemini using Remission class 5B Official Error. Amount remitted £ (user to enter amount remitted/period/AP ID/NINO) Further to RFC30300-due to an IT fault the remission has doubled, this has been remitted by Capgemini using Remission class 5B Official Error. Amount remitted £ (user to enter amount remitted/period/AP ID/NINO) ### OD {#OD} Please ensure that the relevant standardised reference shown below is added to the end of the message. Note: This guidance provides Standardised Messages for disputed overpayments. Standardised Messages for other types of overpayments are listed in TCM0166040.
Please ensure that the relevant standardised reference shown below is added to the end of the message. For more information see TCM0152090
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
In cases where an overpayment has occurred and is disputed by the customer
- recovery of the overpayment is suspended
- the reason for the overpayment is identified
and - a decision is made on whether to continue the recovery action or remit the overpayment in part or in full.
Note: Some notes are prefixed with ^^^^^ (known as ‘5 hats’). It is essential that this note is exactly entered in Household Notes, as the computer recognises the first characters in the message and prevents recovery. Do not enter a space between the five ^ and the first letter.
Please ensure that the relevant standardised reference shown below is added to the end of the message.
- CP NW & NE - ‘CP Number/Grp Number/Task/Building/Floor or Room/PID’
- Compliance - ‘CxHx/PID/telephone number’
OA
OC
OD
OE
-
...‘CP Number/Grp Number/Task/Building/Floor or Room/PID’ Compliance - ‘CxHx/PID/telephone number’ OD01 - ###DOP### overpayment enquiry forwarded to Compliance as (Under enquiry signal set/Compliance interest shown in HHN) from (group xx team xx) Self-explanatory. OD02 - ###DOP### Disputed overpayment correspondence received by WDC. Recovery not suspended at customers request / Not suspended due to enforcement action being taken/ No overpayment outstanding. (Delete as appropriate) Disputed overpayment correspondence received by the Work Distribution Centre. This Note no longer used from 28 May 2010 - OD03 - ###DOP### Further corre received disputing overpayment, linked with original dispute corre. (Database ID number) Self-explanatory. OD04 - ###DOP### Further corre received disputing overpayment, corre passed to (insert details) to be linked with original dispute corre Self-explanatory. OD05 - ##SUSPEND O/P RECOVERY## Proforma referred to DMB to suspend recovery of O/P in period (DD/MM/YY) to (DD/MM/YY) This case has been referred to Debt Management and Banking to suspend recovery of the overpayment for the period shown. OD06 - ##SUSPEND O/P RECOVERY## In year Adjustment Rate set to 100% to suspend O/P recovery This case has had the recovery rate of the overpayment changed by the percentage shown after referral to Debt Management and Banking. OD07 - ##SUSPEND O/P RECOVERY## Recovery suspended by remitting outstanding overpayment of £(XXXX)for (insert tax year) This claim has had the recovery rate of the overpayment changed by the amount shown while the dispute is actioned. OD08 - #DOP# Under enquiry possible remission on (insert group) (DD/MM/YY) The Disputed Overpayment (DOP) case has been held on the section for possible remission of the overpayment. From 12 June, groups working on DOP will be undertaking their own reviews. OD09 - ###DOP### Recalled original papers from storage, new corre held by (group xx team xx) in BF run Self-explanatory. OD10 - #DOP# CSU/COP 1 issued to customer Leaflet sent to the customer giving details of the complaints process. This Note no longer used from 13 October 2007 - OD11 - #DOP# OP Explanation letter, COP 26 & TC846 issued to (clmt 1/clmt 2). - (Reason) by (group xx, team xx) Explanation of overpayment given. COP 26 is booklet ‘What happens if we have paid you too much tax credit’. Customer to use form TC846 if they want to tell TCO why they think their overpayment should not be recovered. This Note no longer used from 05 June 2009. Replaced by OD85 - OD12 - #DOP Letter to (clmt 1/clmt 2). Overpayment in (insert tax year) (remitted in full/part/not remitted). (Amount remitted £(XXXX), reason/Amount not remitted/Fully recoverable £(XXXX), reason) by (group xx team xx) Self-explanatory. OD13 - #DOP not applicable. Corrective action identified and (insert details of C of C applied). C of C letter, TC846 & COP 26 issued to customer by (group xx team xx) The award was incorrect. A correction has been applied on the tax credits computer and the customer informed. OD14 - #DOP not applicable, S17 restore action applied by (group xx team xx) The terminated renewal has been restored, changing the overpayment amount. OD15 - ##DOP PVE reason identified for overpayment in (insert tax year). Transferred to PVE group for action. Case in PVE BF drawer Self-explanatory. OD16 - Dispute action complete - papers passed to (relevant team) for consideration of hardship Self-explanatory. OD17 - Dispute action complete - papers passed to MAPTH team for consideration of exceptional circumstances Self-explanatory. MAPTH is a team who consider manual adjusting payments to prevent hardship because of the overpayment recovery rate. OD18 - Dispute resolved by (name of officer). Value of o/p remitted is £(XXXX). Recovery can recommence Self-explanatory. OD19 - ##SUSPEND O/P RECOVERY## Dispute action complete. Overpayment recovery suspension has been lifted Self-explanatory. This Note no longer used from 14 December
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