Consumer Protection Programme - updated plan for delivery
| Published date | 20 December 2021 |
| Year | 2021 |
| Energy Sector | Corporate |
Consumer Protection Programme
The Consumer Protection Programme (CPP)
1
was published in April 2019
and is one of the Utility Regulator’s (UR) flagship projects. The CPP is our
principal vehicle to deliver positive outcomes for domestic electricity, gas, and
water consumers in Northern Ireland (NI) and includes a suite of bespoke
projects aimed at enhancing consumer protection for all consumers.
Four key objectives form the pillars of the CPP: Affordability, Equal Access,
Empowerment through education and transparency, and Leadership and
Engagement.
1. Affordability: To ensure all consumers have access to affordable energy.
2. Equal Access: To ensure equal access to utility services for all consumers.
3. Empowerment: To empower consumers through education and
transparency.
4. Leadership and Engagement: To bring together a range of interested
groups to examine key consumer, market and competition outcomes, identify
research, best practice and highlight any regulatory considerations.
In June 2020 the development and delivery of the CPP was deferred due to
emerging and important consumer-facing issues around COVID-19. Those
CPP projects due to be delivered by March 2021 were therefore put on hold in
order to prioritise urgent COVID-19 service delivery issues.
As the CPP was designed to be a flexible programme that would adapt to fit
changing circumstances and account for the changing nature of vulnerability,
our Board endorsed a proposal to review and re-scope the CPP in 2021. This
allowed us to incorporate lessons learned from the COVID-19 pandemic and
to resume the CPP later in 2021.
1
https://www.uregni.gov.uk/files/uregni/media-files/1%20CPP%20Final%20Decisions%20April%202019%20with%20links.pdf
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