Eligibility guidance on whether business customers in England and Wales are eligible to switch their retailer - DRAFT
| Date | 07 February 2022 |
February 2022
Eligibility guidance on whether
business customers in England and
Wales are eligible to switch their
retailer - DRAFT
Eligibility guidance on whether business customers in England and Wales are eligible to switch their
retailer - DRAFT
1
About this document
This document provides guidance for establishing whether business customers in England
and Wales are eligible to switch the water and sewerage retailer serving their premises. It
includes both statutory and non-statutory guidance.
Since the business retail market opened in April 2017, eligible business customers in England
have been able to choose their supplier of water and sewerage retail services. There is no
threshold requirement in terms of water consumption. In Wales, business customers are only
able to switch their water retailer and to be eligible their water consumption has to meet a 50
megalitres (ML) per year threshold requirement.
In July 2016, we issued guidance on eligibility alongside supplementary guidance following
requests from stakeholders for additional clarity and examples. In March 2020, we reissued
our guidance, and supplementary guidance to confirm that from 1 April 2020, our guidance
would apply in the Isles of Scilly.
This current version of the guidance combines, and updates, the two guidance documents
we issued in March 2020. Part A is applicable in England whereas Part B is applicable in
Wales.
Eligibility guidance on whether business customers in England and Wales are eligible to switch their
retailer - DRAFT
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Contents
1. Introduction 3
2. PART A: Guidance for England 5
3. PART B: Guidance for Wales 13
A1 Scenarios 24
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