Evolution of e‐records management practices in e‐government. A Turkish perspective
| Pages | 999-1009 |
| Published date | 13 November 2009 |
| DOI | https://doi.org/10.1108/02640470911004084 |
| Date | 13 November 2009 |
| Author | Ozgur Kulcu |
| Subject Matter | Information & knowledge management,Library & information science |
Evolution of e-records
management practices in
e-government
A Turkish perspective
Ozgur Kulcu
Department of Information Management, Hacettepe University,
Ankara, Turkey
Abstract
Purpose – This study aims to evaluate the new aspects of records management practices introduced
by the start of the provision of public services in the electronic environment.
Design/methodology/approach – A survey method was used in this research; data were gathered
through literature reviews and interviews.
Findings – The major findings of the study are that the development of the official communication
flow with the opportunities of the electronic environment is a must of the modern state concept.
However, meeting the required legal and administrative criteria related to electronic records
management applications, filling the gaps, taking action on the examples of the developed, and
following the outputs of projects are considered to be quite significant.
Originality/value – The paper provides valuable information about the description of the e-records
management in terms of e-government, and gives information about the recent developments in
Turkey.
Keywords Records management,Archives, Electronic media,Digital signatures, Turkey
Paper type Research paper
Introduction
In more recent times, many fields of the service sector have been transferred into the
electronic environment and e-government applications have become widespread in
order to increase the speed and improve the efficiency of public services, and to
accelerate the communication between the government and citizen. However, the
transfer of printed records and the services with the same content into the electronic
environment and the development of records management applications have taken up
time. In order to indicate that records in the electronic environment are authentic and
reliable, the records should have a ‘qualified electronic certificate’. Having full legal
validity in many Western countries as of the mid-1990 s, the Electronic Signature Act
was not adopted in Turkey until 2004. Following the emergence of ‘qualified electronic
certificate’ providing institutions, the legal and administrative criteria of electronic
records management practices were defined.
However, it is impossible to discuss e-records management applications without
defining firstly the factors indicating that the records have the characteristics of
evidence in the electronic environment. In this context, e-records management
applications are discussed along with the development of the arrangements made with
respect to the legal validity of the records in the electronic environment. A significant
The current issue and full text archive of this journal is available at
www.emeraldinsight.com/0264-0473.htm
Evolution of
e-records
management
999
Received 9 July 2008
Revised 13 October 2008
Accepted 20 January 2009
The Electronic Library
Vol. 27 No. 6, 2009
pp. 999-1009
qEmerald Group Publishing Limited
0264-0473
DOI 10.1108/02640470911004084
To continue reading
Request your trial