From buzzword to reality: what it really takes to create a culture of success through coaching. Thought leaders share their views on the HR profession and its direction for the future
| DOI | https://doi.org/10.1108/SHR-08-2016-0077 |
| Published date | 14 November 2016 |
| Pages | 271-272 |
| Date | 14 November 2016 |
| Author | Andrew Neitlich |
| Subject Matter | HR & organizational behaviour,Employee behaviour |
From buzzword to reality: what it really takes
to create a culture of success through coaching
Thought leaders share their views on the HR profession and its
direction for the future
Andrew Neitlich
Andrew Neitlich is Founder and
Director at the Center for Executive
Coaching, Osprey, Florida, USA. “C ulture of coaching” has
become a buzzword.
Lots of leaders talk about
it but sometimes without the clarity
required to implement the real thing.
This article defines a culture of
coaching, why it is good to have
one and how leaders of human
resources (HR) can help their
organizations create this kind of
culture.
A culture of coaching has the
following eight characteristics:
1. Employees at all levels are
committed to ongoing
professional development. Every
employee is proactive in
creating a plan, getting their
manager’s support and
implementing their plans. Every
manager supports their direct
reports in doing what they need
to do to develop new
capabilities and advance.
2. People gladly ask for and
consider feedback to get
better – without getting
defensive or taking things
personally.
3. Managers are skilled at having
coaching conversation with
employees to help them solve
their own problems and develop
new capabilities.
4. Coaching and mentoring
others is part of the job
description, especially as one
progresses from management
to leadership.
5. Team members collaborate
effectively with one another.
6. The organization
acknowledged and rewards
people based on their ability to
develop others to success.
7. The organization not only
invests in coaching, training
and other proven development
opportunities, but also
recognizes that the primary
way that people develop is
through challenging work
assignments and relationships
with others in the organization.
8. The most senior leaders model
the behaviors of being
coachable and also being
great coaches and mentors.
A culture of coaching provides a
number of benefits to the
organization. Most importantly, it is
an excellent way to develop leaders.
That is because coaching forces
people to think on their own and
keep getting better. Second,
research by the International Coach
Federation and other organizations
shows that coaching improves
employee loyalty and their
relationships up, down and across
the organization. When people have
strong relationships, it is easier for
them to get things done. Third,
coaching teaches people to
Strategic commentary
DOI 10.1108/SHR-08-2016-0077 VOL. 15 NO. 6 2016, pp. 271-272, © Emerald Group Publishing Limited, ISSN 1475-4398 STRATEGIC HR REVIEW PAGE271
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