Home Office
| Case Outcome | Complaint partly upheld |
| Subject Matter | Central government |
| Court | Information Commissioner (UK) |
| Record Number | IC-259656-V5B7 |
| Date | 12 March 2024 |
| Respondent | Home Office |
Reference: IC-259656-V5B7
1
Date:
12 March 2024
Public Authority:
Home Office
Address:
2 Marsham Street
London
SW1P 4DF
Decision (including any steps ordered)
1. The complainant requested complaints-related information submitted
about a named asylum seekers’ accommodation provider over a
specified time period. The Home Office provided a summary of the
numbers of complaints broken down into various categories together
with the redacted complaint notification emails, but withheld the content
of each complaint (or ‘service request’) citing section 40(2) of FOIA –
the exemption for personal information. The complainant is concerned
only with the service request information, which has been withheld in its
entirety, but he is happy for any ‘personal data’ to be withheld.
2. The Commissioner’s decision is that not all of the withheld information is
personal information and that it can be partially redacted to remove
identifying material; something which the Home Office accepted during
the investigation.
3. The Commissioner requires the Home Office to take the following steps
to ensure compliance with the legislation:
• Review the 73 complaints/service requests in scope and disclose all
the information contained within them that is not classed as
‘personal data’.
• The Commissioner has provided the Home Office with two examples
of the complaints in scope redacted to release information which is
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