Implementation of strategic management based on the balanced scorecard in a university library
| Pages | 530-540 |
| DOI | https://doi.org/10.1108/LM-09-2017-0086 |
| Published date | 12 November 2018 |
| Date | 12 November 2018 |
| Author | Oksana Brui |
| Subject Matter | Library & information science,Librarianship/library management,HR in libraries,Library strategy,Library promotion |
Implementation of strategic
management based on the
balanced scorecard in a
university library
Oksana Brui
Scientific and Technical Library, Igor Sikorsky Kyiv Polytechnic Institute,
Kyiv, Ukraine
Abstract
Purpose –The purpose of this paper i s to present a case study of implem enting strategic management as a
process based on balanced scorecard (BSC) in the university library –G. Denysenko Scientifi c and
Technical Library of th e National Technical Uni versity of Ukraine “Igo r Sikorsky Kyiv Polytec hnic
Institute”(KPI Library).
Design/methodology/approach –The author is regarding the features of all the strategic management
implementation stages: strategic analysis, formulation of strategic ideas (vision, values and mission), the
strategy definition and development, strategy implementation and realization, assessment and control of the
strategy implementation. Special attention is focused on the comparison of the BSC model, which was used in
KPI Library with classical BSC models for non-profit organizations developed by Robert Kaplan and David
Norton, and Paul Niven. The author is also focusing on preparation of the strategic map and identifying
specific indicators.
Findings –BSC is adaptive, flexible and adjusts to the environment of each particular library and can be
used as an effective tool for the development of a strategic management system in libraries.
Originality/value –The case study of the library of Igor Sikorsky Kyiv Polytechnic Institute shows that a
BSC is an effective tool for building a system of strategic management development aimed at radical
organizational changes in the library. It is also a testing and practical implementation of some of the results of
the study “Strategic Management of Library as a Process-Oriented Organization Based on a BSC,”which is
conducted by the author.
Keywords Library management, Strategic management, Strategy map, Balanced scorecard, Library strategy,
Strategic idea
Paper type Case study
Introduction
The balanced scorecard (BSC) was originally developed as an evaluation system for
business efficiency by Kaplan and Norton (1992a). It was further developed by the same
scientists and is widely used as a basis for strategic management, first for commercial
organizations (Kaplan and Norton, 1996), and after adaptations in the early 2000s, Kaplan
(2001) and additions by Niven (2003) for non-profit and state institutions.
Libraries in many countries successfully use BSC as a strategic management tool,
but in Ukraine it has not been used. That is why, before using it by KPI Librar y,
we studied the experience of foreign libraries including German libraries represented in
the publication Pool (2003), Portuguese higher education libraries (Melo et al., 2008),
UK libraries for liaison work presented by Corrall (2015), the Royal Library of Denmark
described by Krarup (2003) the National Library of Scotland (Hunter, 2009), etc.
The most successful use of BSC is in libraries of North America. It has been introduced
in the libraries of different types and library consortia. For us, it is very important
to study the experience of university libraries, which are presented in the works of
Self (2003, 2004), Pathak (2006), Kyrillidou (2010), Lewis et al. (2011), Mengel and
Lewis (2012), etc.
Library Management
Vol. 39 No. 8/9, 2018
pp. 530-540
© Emerald PublishingLimited
0143-5124
DOI 10.1108/LM-09-2017-0086
Received 1 September 2017
Accepted 13 January 2018
The current issue and full text archive of this journal is available on Emerald Insight at:
www.emeraldinsight.com/0143-5124.htm
530
LM
39,8/9
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