Intrugo Ltd (Case reference: 117561)
| Case Number | 117561 |
| Year | 2018 |
| Published date | 02 January 2018 |
| Procedure Type | Review (Phone-Paid Services Authority) |
| Adjudicated Party | Intrugo Ltd |
1
Review Tribunal meeting number: 220
Case reference: 117561
Applicant: Intrugo Limited (Level 2 provider)
Type of service: Video subscriptions service
Level 1 provider: Veeo limited (UK), Zamano Solutions (Ireland)
Network operator: All Network Operators
This was a review against the decision of the Tribunal of 2 August 2017.
Background
The underlying Track 2 case against the Applicant, heard on 17 September 2016 (case reference
71971), concerned a glamour video subscription service (the “Service”) operated and promoted
by the Applicant.
Following an initial dispute of the breaches and the commencement of an oral hearing process, case
71971 proceeded as an adjudication by consent (“the Consent Order”). Breaches of Paragraph
4.2.4 and Rule 2.3.3 of the Code were admitted by the Applicant in respect of the Service. The
breaches were each agreed to be “very serious” and the overall severity level of the case was
agreed to be “very serious”. It was agreed the following sanctions be imposed:
• a formal reprimand
• a requirement to remedy the breach by ensuring that the Respondent (the Applicant)
has robust verification of each consumer’s consent to be charged before making any
further charge to the consumer, including for existing subscribers to the Service
• a fine of £250,000; and
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