Marketing Code of Practice for Non-Domestic Customers February 2020
| Year | 2020 |
| Published date | 30 January 2020 |
| Energy Sector | Electricity retail |
Marketing Code of Practice for Business
Customers
The UR Marketing Code of Practice for Business Consumers
This Code does not apply to electricity business consumers with an MIC ≥ 70kVA.; or with annual consumption
≥150MWh (per site, or in aggregate for customers with multiple sites). This Code also does not apply to natural gas
business consumers with annual consumption ≥ 732,000 KWh.
Nothing in this Code of Practice is intended to, or should be deemed to, constitute an exemption from the Suppliers’ legal obligation to comply with
any and all relevant legislation, statute, statutory instrument, regulation or order (or any provision thereof) or any subordinate legislation. Condition
40 of the electricity supply licence and condition 2.21 of the gas supply licence require suppliers to “comply with the Marketing Code of Practice for
Domestic Customers and/or the Marketing Code of Practice for Business Customers”. This code of practice on marketing is mandatory and
enforceable under this condition and all suppliers must comply with this code.
A Glossary of Terms is contained at the back of this document.
This Section applies when a Supplier uses Third Parties.
1.1 For the avoidance of doubtclarity, where a Supplier contracts with a Tthird Pparty for the provision of Sales Agents, or any other Marketing/Sales
Activities (for example a supplierSupplier contracting with a price comparison or switching websites for Ssales/Mmarketing , or any other form of
Third Party Intermediary) the Supplier must ensure that the Tthird Pparty complies with all components of this Code in relation to all Ssales and
Section 1:
Third Parties
Mmarketing aActivities carried out by any Tthird Pparty. Any breaches of this Code by a Tthird Pparty will be deemed to be a breach by the
Supplier.
This Section applies in relation to supplier’s recruitment and training practices in relation to Sales and Marketing.
Recruitment
2.1 A Supplier must put in place and follow procedures which are appropriate for the selection of those who are employed or engaged as Tthird
Pparties in roles which might involve or will involve communication with Customers for the purpose of its Marketing Activities. These procedures
must be fully compliant with all current employment legislation.
2.2 If a Sales Agent ceases to represent the Supplier, the Supplier should ensure retrieval of the aAgent’s ID card.
2.3 A Supplier must provide or procure appropriate training for all staff or other Representatives who communicate with Customers for the purposes
of the licensee’s Marketing Activities. This training should include, but not be limited to, training about the Supplier’s obligations insofar as they
affect Customers, including its obligations under this Code.
Training
2.42.3 A Supplier must provide or procure appropriate training for all staff or other Representatives who communicate with Customers for the
purposes of the licensee’s Marketing Activities. This training should include, but not be limited to, training about the Supplier’s obligations
insofar as they affect Customers, including its obligations under this Code.
2.52.4 Suppliers will ensure that as a minimum the training will:
Section 2:
Recruitment
and Training
Formatted: Outline numbere d + Level: 2 + Numbering
Style: 1, 2, 3, … + Start at: 3 + Alignment: Left + Align ed at:
0 cm + Indent at: 0.63 cm
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