Multi-agency mentoring pilot intervention for high intensity service users of emergency public services: the Isle of Wight Integrated Recovery Programme
| Pages | 105-118 |
| DOI | https://doi.org/10.1108/JCRPP-01-2017-0007 |
| Published date | 12 June 2017 |
| Date | 12 June 2017 |
| Author | Paul Jennings,Catherine B. Matheson-Monnet |
| Subject Matter | Health & social care,Criminology & forensic psychology |
Invited paper
Multi-agency mentoring pilot intervention
for high intensity service users of
emergency public services: the Isle of
Wight Integrated Recovery Programme
Paul Jennings and Catherine B. Matheson-Monnet
Abstract
Purpose –The purpose of this paper is to describe the design, implementation and evaluation of a small UK
case study of a mentoring style pilot intervention integrating a specially trained police officer alongside mental
health professionals to support highly intensive service users of emergency services.
Design/methodology/approach –The development of the conceptual framework informing the mentoring
intervention is described and its implementation evaluated using a range of qualitative and quantitative
outcome measures.
Findings –The four highintensity service usersinvolved in the pilothad internalised the needto participate in
recommended recovery pathways. Mental health nurses reported improved compliance with treatment.
Althoughthe sample wassmall, the numberof police mental healthcrisis detentionswas reducedby 66 per cent
after one year and by 100 per cent after 18 months. Usage of other emergency public services had also
drasticallyreduced, or been eliminated altogether.
Research limitations/implications –Limited time and resources and the need for a solution that could be
implemented as soon as possible meant a pragmatic design, implementation and evaluation.
Practical implications –The study indicated that a wider roll out of the new multi-agency mentoring model
would be beneficial.
Originality/value –This is the first intervention to integrate mental health professionals and a trained police officer
directly into the care pathway of repeated users of emergencypublic services with complex mental health needs.
Keywords Integrated care, Mental health/disorders, Alternative to custody,
High intensity users of emergency public services, Multi-agency mentoring, Street triage
Paper type Case study
1. Introduction
Purpose
This paper describes the design, implementation and evaluation of a small UK case study of a
mentoring-style pilot intervention, a new model of care integrating a specially trained police officer
alongside mental health professionals to support highly intensive service users of emergency services
by way of mentoring-style intervention called the Integrated Recovery Programme (IRP). Limited time
and resources and the need for a solution that could be implemented as soon as possible meant a
pragmatic design, implementation and evaluation. The case examples are therefore used for
demonstrative purpose before discussing the implications for practice, policy and research.
Received 30 January 2017
Revised 23 March 2017
24 March 2017
Accepted 24 March 2017
Paul Jennings is a Police
Sergeant at Hampshire and
Isle of Wight Constabulary,
Southampton, UK.
Catherine B. Matheson-Monnet
is a Senior Research Fellowat
the Centre for Implementation
Sciences, University
of Southampton,
Southampton, UK.
DOI 10.1108/JCRPP-01-2017-0007 VOL. 3 NO. 2 2017, pp.105-118, © Emerald Publishing Limited, ISSN 2056-3841
j
JOURNAL OF CRIMINOLOGICAL RESEARCH, POLICY AND PRACTICE
j
PAGE105
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