Naming case (Case reference: 14114)
| Case Number | 14114 |
| Published date | 21 March 2013 |
| Adjudicated Party | Naming case |
| Procedure Type | Naming Case (Phone-Paid Services Authority) |
Tribunal
Sitting,
Case
Number
and Date
Case
Ref
Network
operator
Level 1
Provider
Level 2
Provider
Associated
individual
Case Type
Procedure
No. 121
Case 2
7/3/13
14114
N/A
N/A
London
and
Southern
Housing
Limited/
Horizon
Housing
Keith Mark
Waller
Associated
individual
Paragraph
4.8.6
The Tribunal was asked to consider a prohibition against Mr Waller under paragraph 4.8.2(g) of the
12th Edition of the PhonepayPlus Code of Practice (the “Code”). The case related to an adjudication
against London and Southern Housing Limited (10 May 2012, case reference 04891
), which
concerned a premium rate housing helpline that claimed to offer housing assistance to people on
benefits, and two adjudications against Horizon Housing, a registered charity (30 August 2012, case
reference 07922 and 22 November 2012, case reference 13317).
The first adjudication against
Horizon Housing concerned a premium rate housing helpline that claimed to offer housing assistance
to people on benefits. The second adjudication arose as a result of the non-payment of the fine and
administrative charges that arose as a result of the first adjudication.
On 30 August 2012, the Tribunal recommended that the Executive consider initiating the process
which may lead to the prohibition of Mr Waller, (an associated individual) under paragraph 4.8.2(g) of
the Code.
The Executive provided evidence which indicated that Mr Waller was an associated individual and
was knowingly involved in a number of very serious breaches of the Code.
The Tribunal concluded that Mr Waller was an associated individual in each of the cases cited by the
Executive and was knowingly involved in a number of very serious breaches of the Code.
Taking into account all the circumstances, the Tribunal decided to prohibit Mr Waller from providing,
or having any involvement in, any premium rate service for a period of five years from the date of
publication of this decision.
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