Pan International Telecommunications Ltd (Case reference: 01893)
| Case Number | 01893 |
| Published date | 01 March 2012 |
| Year | 2012 |
| Adjudicated Party | Pan International Telecommunications Ltd |
| Procedure Type | Naming Case (Phone-Paid Services Authority) |
THE CODE COMPLIANCE PANEL OF PHONEPAYPLUS
TRIBUNAL DECISION
Thursday 17 February 2011 TRIBUNAL SITTING No. 71/ CASE 2
CASE REFERENCE: 840404
Service provider & area: Pan International Telecommunications Limited,
Cayman Islands
Type of service: Fixed-line / „070‟ Personal Number Service
Service title: „4pns.co.uk‟
Service number: 0704920****, 0709980****, and 0709983****,
070798* ****.
Cost: 070492 - 50p connection & 10p per min
070798 - 50p connection & 10p per min
070998 - 50p per min
Network Operators: 2Communications Limited, Switchconnect
Limited, Starcomm Limited
Number of complainants: 25
THIS CASE WAS BROUGHT AGAINST THE SERVICE PROVIDER
UNDER PARAGRAPH 8.5 OF THE CODE
BACKGROUND
Between May and June 2010, the Executive received complaints in relation to „070‟ numbers
across three Network Operator platforms. Almost all the complaints reported an unsolicited
telephone call and a man‟s voice saying “Hello! Hello, can you hear me?”. Further, it was
reported that the call ended abruptly. Some complainants stated that they were not able to
answer the phone and reported missed calls.
The Executive was concerned that the nature of the call had prompted recipients to find out
the „070‟ number that had called them either via the missed call list on their mobile or using
„last known caller‟ services provided by their mobile network, and then call back the number
identified.
The Executive noted the consistency of the complainant‟s comments and the receipt of an
unsolicited call on one of the PhonepayPlus fixed line numbers.
‘070’ Numbers
The Executive noted that Ofcom has designated „070‟ numbers for use only as personal
“follow me” numbers which are charged at a higher rate (up to 50 pence per minute from a
landline). Ofcom does not allow end-user revenue share on „070‟ numbers.
The service was described by the Service Provider as being a personal number service that
offers end users the opportunity to have calls redirected to various preferred routes,
including mobile phone lines or fixed lines at work and home. Also, end users can dial into
their own personal „070‟ number and following some simple instructions, including the entry
of a unique PIN, can route outgoing calls to business colleagues or associates showing the
„070‟ personal number instead of the private number thereby offering anonymity. The cost of
the call for the end user was either 50 pence per min (on pn2 numbers) or with a 50 pence
connection charge and 10 pence per minute call charge (on pn7 numbers).
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