Questions to Ask About User Participation
| DOI | https://doi.org/10.1108/13619322199600040 |
| Date | 01 December 1996 |
| Pages | 27-27 |
| Published date | 01 December 1996 |
| Subject Matter | Health & social care |
The Mental Health Review 1:4 © Pavilion Publishing (Brighton) 1996 27
Questions to Ask About
User Participation
Questions for Purchasers
●Has the purchaser thought through and funded
a range of advocacy schemes?
●Can purchasers demonstrate concrete ways in
which users have influenced the purchasing
process and decisions?
●How often do senior purchasing officers listen
directly to the every-day stories users tell of their
experiences of services?
●Have service users been fully involved in the
development of strategic plans and then in the
designing of relevant service specifications?
THEME
Questions for Providers
●Have staff been trained by users to listen to their
views in an empowering way?
●Does the provider have Patients’ Councils or
other understood models in place which will
ensure regular feedback on services directly from
users?
●How far does the board encourage user
empowerment and make itself open to scrutiny
by users?
●Has the provider involved users in recruitment
of key staff and is there a policy on employment
of service users within the agency?
Questions for All Agencies
●Is the agency explicit about the opportunities and constraints for users working with them?
●How do users currently participate in monitoring key aspects of services such as the implementation of
the CPA?
●Have chief executives and chairmen resolved for themselves the tension between the drive for more
restrictive services and the drive for greater user empowerment?
●Has funding and training support been given to users on committee skills and have agencies changed
their own style of working to encourage greater user participation?
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