The process‐wide information organism approach for the business process analysis
| Published date | 01 April 2006 |
| DOI | https://doi.org/10.1108/02635570610661598 |
| Date | 01 April 2006 |
| Pages | 509-522 |
| Author | Ray Tsaih,Wan‐Ying Lin |
| Subject Matter | Economics,Information & knowledge management,Management science & operations |
The process-wide information
organism approach for the
business process analysis
Ray Tsaih
Department of Management Information Systems,
National Chengchi University, Taipei, Taiwan, Republic of China, and
Wan-Ying Lin
Department of Accounting, National Chengchi University,
Taipei, Taiwan, Republic of China
Abstract
Purpose – To manage linkages amongst value activities, this study seeks to explore to a greater
extent the underlying information-processing infrastructure of the value chain, and then to derive a
corresponding business process analysis framework.
Design/methodology/approach – The approach is an in-depth investigation of the
information-processing infrastructure underlying the value chain activities.
Findings – This study leads to the process-wide information organism approach and further delivers
a business process analysis framework for describing and measuring mechanisms of managing the
information flow underlying the strategic business process.
Originality/value – The information-processing infrastructure underlying the value chain and thus
the business process has been identified, and an analytical framework for describing and measuring
mechanisms of managing the information flow underlying the strategic business process has been
proposed.
Keywords Business processre-engineering, Process analysis,Customer satisfaction, Value chain,
Strategic managemen t
Paper type Research paper
1. The strategic business process, the customer value and the process
analysis
Executives practicing the art of strategy must make sure that strategic business
processes of his/her corporate can create and deliver the differentiating customer
values to the target customers. Customers (who to be served), products/services (what
customers want), and business processes (how to deliver value to customers) have been
focal concerns for strategic initiatives by many CEOs. On the other hand, the capability
to create and deliver customer values justifies the value of a corporate. Thus, as
mentioned in Kaplan and Norton (2004) and Kumar (2004), the central to cultivate such
capability is the way of incorporating organizational resources, management team,
policies, functions, and structures into the corporate strategy in the customer value
proposition.
All in all, when the target listener is executives, the business process analysis
should be based upon the customer value and the strategy, and it is important to be
The current issue and full text archive of this journal is available at
www.emeraldinsight.com/0263-5577.htm
The study is partly sponsored by Institute for Information Industry, Taiwan.
The process-
wide information
organism
509
Industrial Management & Data
Systems
Vol. 106 No. 4, 2006
pp. 509-522
qEmerald Group Publishing Limited
0263-5577
DOI 10.1108/02635570610661598
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