The role of anomia on the relationship between organisational justice perceptions and organisational citizenship online behaviours
| Published date | 27 February 2009 |
| DOI | https://doi.org/10.1108/14779960910938106 |
| Date | 27 February 2009 |
| Pages | 72-85 |
| Author | Pablo Zoghbi‐Manrique‐de‐Lara,Santiago Melián‐González |
| Subject Matter | Information & knowledge management |
OTHER ARTICLE
The role of anomia on the
relationship between
organisational justice perceptions
and organisational citizenship
online behaviours
Pablo Zoghbi-Manrique-de-Lara and Santiago Melia
´n-Gonza
´lez
Las Palmas de Gran Canaria University, Canary Islands, Spain
Abstract
Purpose – Anomic feelings (AFs) are predicted to play a moderating role in the relationship between
organisational justice perceptions and the citizenship use of the organisation’s internet access, or
cybercivism. The purpose of this paper is to hypothesise that, just as AFs are supported in prior
research as able to intensify the negative effects of organisational justice (OJ) on cyberloafing, they will
also intensify the positive effects of OJ on cybercivism.
Design/methodology/approach – Datawere collected from 270 (17 per cent)of the 1,547 respondents
at a public universit y.
Findings – Except in the case of procedural justice, the results support that AF act as a moderator
of the OJ-cybercivism link because, among employees with comparatively less AF, the perceptions of
the OJ under study (distributive, procedural and interactional) had a stronger impact on cybercivism.
Research limitations/implications – To generalise from a convenience sample of 17 per cent to
the entire University is unfeasible, let alone the “public sector” as a whole for a whole culture/country.
Therefore, the paper only aims to be an early exploration of actual phenomenon, and to provide new
insights necessary to understand the impact of pervasive new media and information and
communication technologies (ICTs) on individual behaviour in virtual work settings.
Practical implications – The findings contribute to an improved understanding of the influence
of OJ on cybercivism. As a moderator, anomia is supported in our sample as one of the key
“controllers” of the OJ predictions on cybercivism and sets a new scenario in seeking electronic
business effectiveness. By encouraging convincing values and equity in the work place,
organisational management seems be on the right path to create the proper context for
cybercivism to occur.
Originality/value – Employee AFs are shown to be a moderator in the relationship between OJ and
cybercivism. This is the first empirical test of this interaction.
Keywords Communicationtechnologies, Consumer behaviour,Ethics, Organizational culture,Spain
Paper type Research paper
In online work contexts, user behaviour seems crucial to the functioning of information
and communication technologies (ICTs). In effect, the effectiveness and security of
organisational ICTs seems to depend to a great extent on the network insider
(President, 2003). The 2004 CSI/FBI Computer Crime and Security Survey reported that
53 per cent of industry and government respondents faced ICT security incidents
The current issue and full text archive of this journal is available at
www.emeraldinsight.com/1477-996X.htm
JICES
7,1
72
Received 28 March 2008
Revised 24 September 2008
Accepted 6 October 2008
Journal of Information,
Communication & Ethics in Society
Vol. 7 No. 1, 2009
pp. 72-85
qEmerald Group Publishing Limited
1477-996X
DOI 10.1108/14779960910938106
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