Using RFID guiding systems to enhance user experience
| DOI | https://doi.org/10.1108/02640470910947665 |
| Date | 10 April 2009 |
| Pages | 319-330 |
| Published date | 10 April 2009 |
| Author | Hsien Tang Lin,Chia Feng Lin,Shyan Ming Yuan |
| Subject Matter | Information & knowledge management,Library & information science |
Using RFID guiding systems to
enhance user experience
Hsien Tang Lin
Department of Computer Science and Information Engineering,
Tahwa Institute of Technology, Taiwan, Republic of China, and
Chia Feng Lin and Shyan Ming Yuan
Department of Computer Science, National Chiao Tung University,
Taiwan, Republic of China
Abstract
Purpose – The purpose of this article is to present a guiding system with enhanced functionality
based upon radio frequency identification (RFID) technology to promote a user friendly experience.
Design/methodology/approach – Based on a user survey, the paper provides a guiding system
using RFID with blog platform for further interaction. An example of this technology was built into a
gallery at a college in Taiwan.
Findings – This guiding system is defined as pull type because users actively pull the relevant
information using RFID readers. With such functionalities, users have the opportunity to acquire
information, using a mobile device, about a specific object in a context-aware manner. In addition,
users can share ideas and comments related to the object on blogs with others who had visited or will
visit the object or site. The user survey results showed that visitors seldom met the artists at an
exhibition of their works, but desired to discuss and shares comments with them and other visitors.
The proposed system addressees this need with a blog, and the user satisfaction survey confirmed that
the proposed system met the requirements.
Originality/value – The paper provides a guiding system to enhancing user experience by RFID
and blog. The system also builds a channel between the creators of the artworks and others.
Keywords Radiofrequencies, Portable digitalassistants, Social interaction, Customersatisfaction,
Communicationtechnologies, Taiwan
Paper type Research paper
Introduction
A guiding system (or touring guide) is a fundamental service provided both by public
and private sectors in locations such as museums, art galleries and exhibition halls.
The purpose of such a system is to provide comprehensive information to visitors, so
that they can find and fully comprehend the exhibited art works or objects. Guiding
would be conducted by curators or staff where a trained guide gives information to
visitors in a contextual manner, or by multi-lingual recording devices that are carried
and operated by visitors themselves. Guiding systems have been deeply influenced by
information communication technology (ICT) to provide more comfortable service. One
notable ICT technology that affects guiding systems is context-aware ubiqu itous
technology.
The current issue and full text archive of this journal is available at
www.emeraldinsight.com/0264-0473.htm
This work is partially supported by grant of Science Education Department of the National
Science Council of the ROC under NSC 96-2520-S-007-MY3.
Using RFID
guiding systems
319
Received 30 September 2008
Revised 1 December 2008
Accepted 5 December 2008
The Electronic Library
Vol. 27 No. 2, 2009
pp. 319-330
qEmerald Group Publishing Limited
0264-0473
DOI 10.1108/02640470910947665
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