Welcome to the marriage of human capability and artificial intelligence
| Date | 16 December 2019 |
| Published date | 16 December 2019 |
| Pages | 10-14 |
| DOI | https://doi.org/10.1108/SHR-11-2019-0085 |
| Author | Ryan Scott,Malcolm Le Lievre |
| Subject Matter | HR & organizational behaviour,Employee behaviour |
Welcome to the marriage of human
capability and artificial intelligence
Ryan Scott and Malcolm Le Lievre
Abstract
Purpose –The purpose of this paper is to explore insights methodology and technology by using
behavioral to create a mind-set change in the way people work, especially in the age of artificial
intelligence(AI).
Design/methodology/approach –The approach is to examine how AI is driving workplace change,
introduce theidea that most organizations have untappedanalytics, add the idea of what we know future
work will look like and lookat how greater, data-driven human behavioral insightswill help prepare future
human-to-humanwork and inform people’s workwith and alongside AI.
Findings –Human (behavioral) intelligence will be an increasingly crucial part of behaviorally smart
organizations, from hiring to placement to adaptation to team building, compliance and more. These
human capabilityinsights will, among other things, betterprepare people and organizations for changing
work roles,including working with and alongsideAI and similar tech innovation.
Research limitations/implications –No doubt researchers across the private, public and nonprofit
sectors will want to further study the nexusof human capability, behavioral insights technology and AI,
but it is clear that such work is already underway and can prove even more valuable if adopted on a
broader,deeper level.
Practical implications –Much ‘‘people data’’ inside organizations is currently not being harvested.
Validated, scalable processes exist to mine that data and leverage it to help organizations of all
types and sizes be ready for the future, particularly in regard to the marriage of human capability
and AI.
Social implications –In terms of humancapability and AI, individuals, teams,organizations, customers
and other stakeholders will all benefit. The investment of time and other resources is minimal, but must
includeC-suite buy in.
Originality/value –Much exists on the softer aspects of the marriage of human capability and AI and
other workplaceadvancements. What has been lacking –untilnow –is a 1) practical, 2) validated and 3)
scalable behavioralinsights tech form that quantifiably informshow people and AI will work in the future,
especiallyside by side.
Keywords Technology, Artificial intelligence, Human capital, Behavioral insights
Paper type Viewpoint
Automation is inevitable. In fact, automation –including artificial intelligence –is
already all around us, often in wayswe may not realize at first. Put simply, you might
think of AI systems as those demonstrating “machine intelligence,” as opposed to
the “natural intelligence” of humans. Commonexamples in daily life range from “automatic”
language translation to visual perception, in which cameras and computation, for instance,
enable a robot to “see” and go where it needs to and do what needsto be done.
The advent and rapid advancement of AI has driven the inescapable predictions and
panics, ranging from widespread risk to human jobs to a catastrophic robotic takeover. As
is often the case, the truth lies somewhere in between. Some jobs will be at risk. Still, what
AI evolution has done so far has been to alter the pace and the ways in which careers and
career preparation changes.
Ryan Scott is based at DNA
Behavior International,
Atlanta, Georgia, USA.
Malcolm Le Lievre is based
at BrilliantFIT, Scoresby,
Australia.
PAGE 10 jSTRATEGIC HR REVIEW jVOL. 19 NO. 1 2020, pp. 10-14, ©Emerald Publishing Limited, ISSN 1475-4398 DOI 10.1108/SHR-11-2019-0085
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