Wholesale Retail Code and Market Arrangements Code Change Proposals – Ref CPW110/CPM041
| Date | 09 November 2021 |
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Wholesale Retail Code and Market Arrangements Code
Change Proposals – Ref CPW110/CPM041
Modification
proposal
Wholesale Retail Code and Market Arrangements Code Change
Proposals1 – CPW110/CPM041 – Sharing non-household emergency
contact details
Decision
The Authority has decided to reject these Change Proposals
Publication date
9 November 2021
Implementation
date
N/A
We are rejecting these Change Proposals because we do not consider that these
Change Proposals address the identified issue, primarily as use of the proposed
solution would be optional and the consultation responses indicate that uptake would
likely be low. Therefore, the costs of implementation are likely to outweigh the benefits
that could be delivered to customers.
Key messages for stakeholders to note:
• We encourage all Trading Parties to adopt the RWG emergency contact details good
practice guide. We will shortly be writing to all Trading Parties to confirm our
expectation that they should be providing a service that is the same, or equivalent
to, what is outlined in the guidance.
• In principle we support a standardised approach to sharing emergency contact
details. However, the issues relating to emergency and unplanned event
management include, but are not limited to, sharing of emergency contact details.
In principle we see merit in a more holistic solution being developed and note it will
be for the new Strategic Panel to agree relative priorities for the market.
• We encourage Retailers to take positive steps to obtain emergency contact details
from customers to facilitate effective communication with them during emergency
and unplanned events.
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The terms used in this document are those defined by the Wholesale Retail Code and the
Market Arrangements Code.
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