Wholesale Retail Code Change Proposal – Ref CPW070c – Phase 3 – bilateral transactions
| Date | 30 March 2022 |
1
Wholesale Retail Code Change Proposal – Ref CPW070c –
Phase 3 – bilateral transactions
Modification
proposal
Wholesale Retail Code Change Proposal – CPW070c – bilateral
transactions
Decision
The Authority has decided to approve this Change Proposal
Publication date
30 March 2022
Implementation
dates
31 May 2022
Background and the issue
The communications and interactions between Retailers and Wholesalers regarding
completion of the processes set out in the Operational Terms (e.g. locating, repairing or
replacing water meters) are known as bilateral transactions. For the majority of
operational processes, Trading Parties currently self-determine how these bilateral
transactions occur, and therefore the processes for undertaking them varies between
Trading Parties. These individual solutions have resulted in a lack of consistency across
the market which has contributed to ongoing market frictions and inefficiencies,
increased Trading Parties’ costs and has resulted in a negative impact on customer
experience and service levels.
To address this issue, Ofwat raised an Authority Timetabled Change Proposal (initially
CPW070, now CPW070/CPM043 following revisions) to contribute towards addressing
cumbersome and inefficient Wholesaler-Retailer interactions. This provided the
We are approving this Change Proposal.
Inclusion of the F4 (enquiries), F5 (complaints) and G1 (Trade Effluent enquiries)
processes should contribute to resolving cumbersome Wholesaler-Retailer
interactions, delivering benefits (time and cost savings) for Trading Parties as well as
customers. Introducing the Wholesaler-initiated elements of the F4 and F5 processes
will further improve process efficiency and in turn may benefit customers through
improvements in service and more efficient progression and resolution of Requests.
To continue reading
Request your trial