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3CLogic Integrates Cloud Contact Center for Microsoft Teams.

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INTERNET BUSINESS NEWS-(C)1995-2020 M2 COMMUNICATIONS

3CLogic, a provider of cloud contact center solutions, has announced its latest integration with Microsoft Teams, the company said.

The combined offering will streamline communication between back-office resources and front-line call center agents to enhance the overall customer experience.

The integration between 3CLogic and Microsoft Teams will allow for a number of key use cases and features, including:

Syncing of agent statuses between both platforms to allow 3CLogic agents and Microsoft Teams users to respectively know the availability of one another to minimize disruptions and streamline communication.

Ability for 3CLogic agents to click-to-call or conference in Teams users to assist in active customer issues.

Ability to answer contact center calls via the...

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