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3CLogic Still Expanding International Presence and ServiceNow Market Share.

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Vincent

INTERNET BUSINESS NEWS-(C)1995-2020 M2 COMMUNICATIONS

3CLogic, the provider of voice-enabled solutions for ServiceNow[R], has announced its selection by a major European energy multinational, the company said.

The solution includes integration with ServiceNow's IT Service Management (ITSM) suite as the firm seeks to optimize its customer service operations by streamlining both voice-based self-service and live customer inquiries.

A ServiceNow certified Technology Partner, adoption of the 3CLogic cloud contact center solution continues to grow as enterprises across industries seek to complement their use of ServiceNow's native digital offerings to drive a complete omnichannel experience. The trend comes as organizations seek to quickly replace legacy systems with more flexible cloud alternatives in direct response to the ongoing operational impact brought about by the 2020 pandemic, including the need to intelligently distribute work across both self-service and live agent channels based on severity and priority.

Serving millions of global customers annually, the firm required a voice solution capable of triggering ServiceNow workflows to reduce the number of calls to live agents while optimizing the customer...

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