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8x8 introduces service management for contact centers.

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Vincent

INTERNET BUSINESS NEWS-(C)1995-2019 M2 COMMUNICATIONS

8x8, Inc. (NYSE:EGHT), a cloud provider of voice, video, chat and contact center solutions for over one million users worldwide, has announced an expansion of services for contact center customers which provide hands-on administration and management to ensure 8x8 customers get the most value from their contact center investment, the company said.

8x8 Service Management for Contact Center is a monthly service, which is now available. The service was launched at the ICMI Contact Center Expo, taking place through May 16th in Fort Lauderdale, Florida.

The offering helps companies ensure positive customer experiences after the initial contact center implementation, giving 8x8 customers a pre-defined number of support hours through a single point of contact for a monthly fee. The service from an 8x8 contact center expert simplifies in-house support requirements for customers, providing them with subject matter experts to work alongside their internal staff to ensure timely administration of...

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