An inspector calls: adult protection in the context of the NSFOP review
| DOI | https://doi.org/10.1108/14668203200700002 |
| Date | 01 March 2007 |
| Pages | 4-14 |
| Published date | 01 March 2007 |
| Author | Jill Manthorpe,Michelle Cornes,Jo Moriarty,Joan Rapaport,Steve Iliffe,Jane Wilcock,Roger Clough,Les Bright |
| Subject Matter | Health & social care,Sociology |
4©Pavilion Journals (Brighton) Limited The Journal of Adult Protection Volume 9 Issue 1 • March 2007
Introduction
The Department of Health formulated a unique policy initiative
to improve the care and treatment of older people in 2001.
The National Service Framework for Older People (NSFOP)
(Department of Health, 2001) set out standards for providers of
care and support to older people in England (see Manthorpe et
al, advance access). This 10-year programme was independently
evaluated in 2005–6 by the Healthcare Commission,
Commission for Social CareInspection (CSCI) and the Audit
Commission as part of their inspections of local NHS and local
authority services (see Klee & Manthorpe, 2006). This joint
approach enabled the inspectors to consider the range of
responses to the NSFOP by sharing information about services
used by older people, including not only health and social care
but also transport, leisure, education and housing. While one
An inspector calls: adult
protection in the context of
the NSFOP review Jill Manthorpe
Michelle Cornes
Jo Moriarty
Joan Rapaport
Social Care Workforce Research Unit,
King’s College London
Steve Iliffe
Jane Wilcock
Centre for Ageing Population Studies,
Department of Primary Care and Population
Sciences, UCL
Roger Clough
Eskrigge Social Research, Lancaster
Les Bright
Independent Consultant, Exeter
(OPRSI)
Older People Researching Social Issues
key words
adult protection services
hospital treatment
complaints
public perception
public awareness
abstract
This article reports on the
findings of the inspections and
consultations undertaken as part of
the evaluation of the National
Service Framework for Older People.
It focuses on what was found about
the implementation of adult
protection systems, by synthesising
the inspectors’ findings, drawing on
older people’s comments in
meetings and interviews concerning
care in hospitals, as an illustration,
and by reporting the results from a
survey.Together these sources of
information revealed that adult
protection systems are in place,and
that the majority of older people say
that they know to whom they can
report concerns, but that older
people and their families weigh up
the decision to make complaints
carefully.Questions are raised about
the interface between adult
protection and concerns about
dignity and quality of hospital care.
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Policy and practice overview
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