Aspects regarding the application of the quality principles in the university library
| Date | 17 February 2012 |
| Published date | 17 February 2012 |
| Pages | 151-158 |
| DOI | https://doi.org/10.1108/01435121211217081 |
| Author | Cristina Albu,Adriana Cristian,Nicoleta Pistol |
| Subject Matter | Library & information science |
Aspects regarding the application
of the quality principles in the
university library
Cristina Albu, Adriana Cristian and Nicoleta Pistol
Central Library, University Politehnica of Bucharest, Bucharest, Romania
Abstract
Purpose – Providing a wealth of documents and appropriate information in support of the university
curriculum and research syllabus represents the ultimate goal of all the efforts made by university
libraries. The paper aims to study the quality of services as an indicator of quality improvement in the
educational process.
Design/methodology/approach – The users should be permanently consulted and their
satisfaction should be a permanent concern. The periodical evaluation of the services offered by the
academic library, by means of questionnaires is done in order to monitor the difficulties encountered
by users. The analysis of the strong and weak points of the services provided leads to improvements in
the quality of service.
Findings – The paper reveals that assessment criteria, within the excellence models, provide a basis
for the organization to compare its own performances against the performances of other similar
organizations
Practical implications – Practical implications are a better use of the information resources.
Originality/value – The paper will help librarians to improve their library services by increasing
quality and user satisfaction.
Keywords Services assessment,Services quality, Information,User, University libraries,
Service qualityassurance
Paper type Viewpoint
1. Introduction
Librarians, in all departments (services) and at all levels, should continuously look for
new methods of improving the quality of services provision. Each librarian should
have two priorities: one’s own activity and the global activity (the global improvement
of the work frame). The organization will be able to gain and maintain the user’s
confidence only if the entire staff and all the departments meet the expectations thereof.
Quality means optimal collaboration within the library, collaboration based on the
capacities of librarians and managers as well, both being interested in obtaining
qualitatively superior results through collective efforts.
2. Quality of services – indicator of quality improvement in the educational
process
Today, quality may be considered an educational and cultural tool. This angle allows
one to grasp why quality is a need. Quality may be perceived as a behavioural attitude
that involves steady, tenacious work.
The current issue and full text archive of this journal is available at
www.emeraldinsight.com/0143-5124.htm
This paper was originally presented at the QQML Conference in Athens, Greece between 24-27
May 2011.
Application of
quality
principles
151
Received 25 August 2011
Accepted 15 October 2011
Library Management
Vol. 33 No. 3, 2012
pp. 151-158
qEmerald Group Publishing Limited
0143-5124
DOI 10.1108/01435121211217081
To continue reading
Request your trial