Avaya to Support American Red Cross Disaster Recovery and Humanitarian Relief Capabilities.
INTERNET BUSINESS NEWS-(C)1995-2020 M2 COMMUNICATIONS
The American Red Cross telecommunications team is working with Avaya Holdings Corp. (NYSE:AVYA), a provider of solutions, to enhance and simplify Red Cross communications to better leverage the benefits of mobility and cloud innovation, the company said.
To achieve its humanitarian mission and provide assistance to people and communities when they need it most, the Red Cross, as part of its One Contact Center initiative, is transforming 12 separate contact center platforms with differing technologies to the Avaya OneCloud(TM) CCaaS cloud-based platform.
The Red Cross has commenced this transition with the move of its critical toll-free 1-800-RED-CROSS number and several other mission critical inbound numbers over to...
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