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Building our human and digital capabilities.

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M2 PRESSWIRE-April 5, 2018-: Building our human and digital capabilities

(C)1994-2018 M2 COMMUNICATIONS

RDATE:05042018

Highlights

* 70% More than 70% of visits to britishgas.co.uk are now from mobile devices

* [pounds sterling]8.6m Invested in apprentice and engineer training

* 11,000 Engineers and apprentices in the UK

We want to create better digital experiences, because our customers want and expect us to. Webchat means we can respond to customers' online queries more quickly and at a time convenient to them. Our British Gas Chatbot allows customers to seek help or book smart meter appointments without needing to call us up.

They can also now interact with British Gas by using voice commands through Amazon Alexa. Our energy insight platforms - My Energy Live in the UK and Direct Your Energy in the US - help customers who have smart meters to gain greater insights into their energy use with just a few taps on their smartphone. We are currently trialling our next generation app, for roll-out later this year, which will include a range of enhanced functions, including tailored insights and alerts to help give customers more control over their spending.

We are making long-term investments in our engineers' capabilities and tools so they are better equipped to serve our customers. In 2017, we invested [pounds sterling]8.6 million in training and developing the skills of our 11,000 strong UK network of engineers and...

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