Five9 to Acquire Virtual Observer to Accelerate Cloud Centre Adoption.


24 February 2020 - US intelligent cloud contact centre Five9, Inc. (NASDAQ: FIVN) has agreed to acquire Virtual Observer, a provider of cloud-based Workforce Optimisation, (Workforce Engagement Management) solutions, to transform contact centre efficiency, the company said.

Terms of the transaction were not disclosed. The transaction is expected to close prior to the end of 2Q20.

With this acquisition, Five9 expands its portfolio to include a cloud-based and integrated WFO offering as a complement to the company's ongoing strategic partnerships with leading WFO providers focussed on delivering best-of-breed experiences for large enterprises.

Five9 is a provider of cloud contact centre software for the intelligent contact centre space, bringing the power of cloud innovation to...

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