JD Power survey says customers unhappy with digital card services.
M2 EQUITYBITES-June 7, 2022--JD Power survey says customers unhappy with digital card services
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Global Banking News - 07 June 2022
A survey by US-based consumer research firm, JD Power, has suggested that customers are not happy with digital card services.
The survey showed that satisfaction in digital channels has dropped, despite the use of such channels having increased. The company tracked overall customer satisfaction with banking and credit card providers' digital channels. According to the survey, Capital One ranked highest in banking mobile app satisfaction among national banks, followed by Chase and Wells Fargo...
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