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LogistiCare Provides Healthcare Access to Millions Across the US With Avaya Communications.

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TELECOMWORLDWIRE-April 30, 2019-LogistiCare Provides Healthcare Access to Millions Across the US With Avaya Communications

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LogistiCare, an organization helping state governments and managed care organizations run transportation and integrated health care programs, has chosen Avaya (NYSE: AVYA) IX contact center (CC) and unified communications (UC) solutions as its platform for delivering enhanced customer and workforce experiences, providing over 24 million people better access to care in their communities, the company said.

Avaya Intelligent Xperiences - or Avaya IX - encompasses a portfolio of solutions for Contact Center, Unified Communications and Collaboration, and represents the convergence of business communications to an intelligent platform underpinned by customer-led innovation. HIPAA-compliant options, supported by an independent third-party audit, are available for Avaya Managed Services premise-based solutions and for Avaya OneCloud IX Contact Center.

With Avaya IX, users can create experiences that make a lasting impact across social, email, phone calls, or whatever channel their customers prefer to engage with the brand when purchasing products and services or seeking support. Avaya partner ConvergeOne, a global IT services provider of collaboration and technology solutions, managed the implementation and the ongoing service and support.

LogistiCare, a wholly owned subsidiary of the Providence Service Corp. (Nasdaq:PRSC), is the nation's largest provider of non-emergency medical...

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