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Orange Business Services Delivers Collaboration, Contact Center Services for ZIM.

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INTERNET BUSINESS NEWS-(C)1995-2020 M2 COMMUNICATIONS

ZIM Integrated Shipping has extended its contract with Orange Business Services for cloud-based contact center and collaboration services, including network connectivity and audio and web conferencing, the company said.

This solution will continue to boost collaboration and productivity across 20 contact centers globally, resulting in an enhanced experience for ZIM's customers.

ZIM is one of the largest carriers in the global container shipping industry, and Orange has a long-standing relationship with the shipping giant as its trusted partner to provide its worldwide corporate IT infrastructure. ZIM remains at the forefront of the carrier industry due to its ability to rapidly adapt to the shipping industry's commercially changing models and emerging market needs. The contact center and collaboration services help ZIM differentiate itself in a market where high-quality customer experience is one of...

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