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Solutionreach Offers Free Emergency Messaging to Support COVID-19 Patient Communications.

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INTERNET BUSINESS NEWS-(C)1995-2020 M2 COMMUNICATIONS

Solutionreach, the provider of patient engagement and innovation for large healthcare organizations, has announced that it is offering free messaging services via its SR Health platform for hospitals, health systems, and large medical groups to facilitate essential provider-patient COVID-19 communications, the company said.

During the week of March 16, Solutionreach delivered more than 50 million messages related to COVID-19, informing patients of special precautions, changes to hours of operation, existing appointment schedules, educational resources, and more.

SR Health's emergency communication services include:

Broadcast messaging - SR Health can deliver email and text messages to educate and inform patients about the emergency situation. A simple UI tool allows users to create the content and initiate message delivery with a click of a button.

Text-first group messaging - SR Health can be used to reach out to a specific subset of patients via email, SMS, or automated voice. While many organizations have email messaging today, text messages have 90+% visibility from patients.

Two-way text messaging -- With SR Health, patients have the ability, from the comfort of their home, to text instead of calling in to the office or call center. Multiple staff members can view and respond to patient text messages. Broadcast and group communications can include a phone number for patients to...

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