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Strategic, Technology Partnership Delivers Customer Interactions with Human-Centric Approach.

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Vincent

INTERNET BUSINESS NEWS-(C)1995-2020 M2 COMMUNICATIONS

UJET Inc., a provider of cloud contact center solutions, and Calabrio, the customer experience intelligence company, has announced a strategic and technology partnership enabling support teams to quickly deploy a cloud contact center that delivers efficient, empathetic and consistent customer experiences across every channel, the company said.

Combining UJET's modern customer support with Calabrio's workforce and customer engagement solutions, the integration offers the cloud platform that the industry has been waiting for--one that is cloud-native, digital-first, and human-centric.

A deep cloud-to-cloud integration between the platforms addresses the need, accelerated by the pandemic, for contact centers to rapidly deploy, modernize and decentralize customer support operations.

Connected data streams and out-of-the-box access to the full suite of UJET and Calabrio ONE--including Workforce Management (WFM), Quality Management (QM), Analytics and Advanced Reporting--gives support teams the workflows, features and reporting intelligence needed to turn real-time and historical customer and workforce data into actionable plans to better engage agents and customers.

UJET and Calabrio are...

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