Student satisfaction on lecturers’ effectiveness, efficiency and productivity: Malaysian education landscape during the COVID-19 pandemic
| Author | Mahiswaran Selvanathan,Prakash Velloo,Susha Varughese,Moganavatsala Jeevanantham |
| DOI | http://doi.org/10.1177/01447394221111260 |
| Published date | 01 March 2023 |
| Date | 01 March 2023 |
| Subject Matter | Articles |
Article
Teaching Public Administration
2023, Vol. 41(1) 108–121
© The Author(s) 2022
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DOI: 10.1177/01447394221111260
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Student satisfaction on
lecturers’effectiveness,
efficiency and productivity:
Malaysian education landscape
during the COVID-19 pandemic
Mahiswaran Selvanathan
National Higher Education Research Institute (IPPTN), Unversiti Sains Malaysia, Bayan Lepas, Pulau Pinang,
Malaysia
Prakash Velloo
Centre for Languages, Han Chiang University College of Communication, Jalan Lim Lean Teng, George Town,
Pulau Pinang, Malaysia
Susha Varughese
SEGi University, Jalan Teknologi, Kota Damansara, Petaling Jaya, Selangor, Malaysia
Moganavatsala Jeevanantham
Monash University Malaysia, Jalan Lagoon Selatan, Bandar Sunway, Subang Jaya, Malaysia
Abstract
The COVID-19 pandemic has engulfed the whole planet, including the education sector in
Malaysia. As a result, the quality of lecturers’work is critical in maintaining the number of
students in a university, particularly during a pandemic. Lecturers are put through their
paces as they move from traditional to e-learning, learning new ways to teach classes,
navigating technology, using new skills, and utilising their own knowledge. This study
analysed responses of 892 local students from various officially registered public higher
learning institutions throughout Malaysia. Convenient sampling method was used to
gather responses through online google forms from the above respondents. The out-
comes of this study provided some insight on how Malaysian higher education institutions
might redeem themselves by offering better service to the society, particularly during the
Covid-19 pandemic.
Corresponding author:
Mahiswaran Selvanathan, National Higher Education Research Institute (IPPTN), Universiti Sains Malaysia, No
10, Persiaran Bukit Jambul, Bukit Jambul, Bayan Lepas 11900, Pulau Pinang, Malaysia.
Email: mahiswaran@gmail.com
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