Teleperformance Acquires US BPO Operator Senture.
MANews-(C)2009-2021
France-based digitally integrated business services group Teleperformance (PAR: TEP) has acquired US-based Senture, a business process outsourcing operator for government services in the United States, from US private investment firm Kingswood Capital Management, L.P. the group said.
Founded in 2003 and headquartered in London, Kentucky, with revenue of USD 192m and an adjusted EBITA margin of 16% (2021e), Senture offers an onshore citizen experience delivery model.
Government services (Federal, State and Local) represent nearly 80% of Senture's revenue, while commercial healthcare support services represent the remaining portion.
Senture's citizen support activities are specifically designed to handle queries in healthcare, education, transportation and social services.
For Teleperformance, the rationale of the acquisition is supported by three factors:
Teleperformance is pursuing its vertical specialization strategy by strengthening its citizen lines of service, already active in the United States, UK, Continental...
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