The 8 key rights you should know

Published date02 January 2022
Publication titlePeople, The
These are at the heart of many readers' problems I deal with every week. Happy New Year

1. SHORT-TERM RIGHT TO REJECT If you buy goods which are faulty within the first 30 days of purchase, or later if delivered, you can invoke the short-term right to reject under the Consumer Rights Act.

The catch is that you have to prove the goods are faulty (it is not the retailer that must prove this) but if you can show this (usually it is obvious) you will have the right to an immediate refund.

2. THE RIGHT TO RETURN GOODS PURCHASED ONLINE The Consumer Contracts Regulations apply when you buy goods online. These regulations provide the consumer with the option to change their mind and ask for a refund - so long as the request is made within 14 days of delivery.

By contrast, you do not have this right if you buy goods in store. 3. YOUR BASIC RIGHTS IN RELATION TO GOODS The Consumer Rights Act says goods must be "as described" (so they must meet any description the seller provides), fit for the purpose the goods were sold for and be of satisfactory quality (so, if the goods are advertised as being new, they must be in pristine condition). Goods must also be legal and safe to use. 4. YOUR BASIC RIGHTS IN RELATION TO SERVICES When a plumber or electrician provides you with a service, they must do so with "reasonable care and skill".

If they fail to do this (basically meaning they have provided a poor service) the Consumer Rights Act says they must repeat the service or put right what they have not done properly and this must be done at the trader's cost.

5. PAYING BY CREDIT CARD Section 75 of the Consumer Credit Act says if you...

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