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UJET Unveils Next-Generation Virtual Agent for Less Robotic Interactions.

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INTERNET BUSINESS NEWS-(C)1995-2020 M2 COMMUNICATIONS

UJET Inc., the ultra-modern cloud contact center platform for customer-centric enterprises, has announced the general availability of its Virtual Agent, a new solution powered by artificial intelligence (AI) and UJET's highly sophisticated next-generation customer experience platform, the company said.

Unlike other virtual solutions that are optimized to offload agents, the UJET Virtual Agent is designed to truly improve the customer experience. With UJET's Virtual Agent, businesses can leverage prior interactions to deliver personalized and effective assistance via a natural interaction while improving customer satisfaction and enhancing contact center efficiencies.

The UJET Virtual Agent provides proactive start-to-finish conversational AI support aimed at gathering intent, processing the situation, and either resolving the issues automatically or handing off to an agent. With an emphasis on empowering both customers and contact center operations through next-generation virtual assistance and conversational AI, some of the key aspects of UJET's Virtual Agent include:

o Creation of Generalists or Specialized Virtual Agents: As an optional configuration, contact center leaders can add multiple Virtual Agents to the support experience, creating the flexibility needed for faster and more accurate virtual conversations, less maintenance, and more effective o Virtual Agents. Configure Virtual Agents for more general interactions or finely tune them to handle...

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