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What to do if your holiday turns into a nightmare...

Document Cited in Related
Vincent
Published date01 April 2024
Publication titleHuddersfield Daily Examiner
But if you're unlucky, you could find yourself facing a terrible travel experience. Here's my guide to your rights if your hol disappoints. What is a bad holiday

As anyone who has ever watched the Hotel Inspectors will know, the quality of a hotel or destination is down to the perception of the individual. A dream trip to some might be a nightmare to others.

So the starting point is: have I got what I was promised? When you purchase any part of a holiday, you are entering in to a contract with the provider of the goods or services. As with any contract, if all or part of the deal has been misrepresented then you can ask for money back.

Ask for if the not as

This problem can be a dramatic one - like turning up to find that your hotel is only half built. Or subjective, like finding out the pool is being repaired and isn't available. Getting your money back There's no one set of solutions for holiday complaints and compensation.

If the accommodation is appalling, then you can ask for a full refund. But make sure you register your complaint as soon as you can, while at the venue or on the holiday itself.

The challenge here is a little bit like having a bad meal at a restaurant. If you've eaten the food, you've (arguably) got what you paid for even if you didn't like it. That's why you need to report the matter as soon as possible. Have a think about whether you want the business to transfer you to a new hotel, or if you want to come home.

If you're willing to tough it out, can you get a refund or an upgrade?

When key components of the holiday are missing, like that pool I mentioned, or a kids club that isn't available so you're stuck with the children, you can argue that a vital part of the holiday is missing.

Explain that you booked the holiday specifically so you could take advantage of the facilities or services.

Overbookings...

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