No. 33-4/5, May 2012
Index
- Changing roles of middle managers in academic libraries
- A case for succession planning. How academic libraries are responding to the need to prepare future leaders
- Evidences of outsourcing in science and technology libraries of Delhi
- A model for a library‐management toolbox. Data warehousing as a tool for filtering and analyzing statistical information from multiple sources
- Neural network design and evaluation for classifying library indicators using personal opinion of expert
- New challenges for the quality of librarian services delivery in Portugal
- Increasing awareness and use of the library's resources and facilities through relationship marketing strategies
- Library performance management in Rio de Janeiro, Brazil. Applying DEA to a sample of university libraries in 2006‐2007
- Strategic analysis process at academic libraries in Oman