No. 33-6/7, July 2012
Index
- Deploying the NUS Service Class framework at the NUS Libraries to scale the peaks of service excellence
- Collaborative assessment. North American academic libraries' experiences using the Balanced Scorecard to measure performance and show value
- Designing a user and usage database to promote, market, and demonstrate the value of selected statewide databases. The Florida Electronic Library as an example
- Assessing library contributions to university outcomes: the need for individual student level data
- Do school libraries make a difference?. Some considerations on investigating school library impact in the United Kingdom
- Assuring quality using “moments of truth” in super‐converged services
- Leadership competencies: a reference point for development and evaluation