No. 36-3, March 2015
Index
- One score on – the past, present and future of measurement at UOW Library
- Evaluating the intellectual assets in the Scholarship and Collections directorate at the British Library
- Capturing the contribution of subject librarians. Applying strategy maps and balanced scorecards to liaison work
- Measures of relationship capital for the value scorecard
- Affective relationships between users and libraries in times of economic stress
- The Quality Maturity Model: your roadmap to a culture of quality