Electricity retail (Utility Regulator)
- Best Practice Framework decision - Code of Practice for Consumers in Vulnerable Circumstances - March 2024
- Briefing paper for Power NI tariff review - April 2024
- Consumer Protection Programme 2024 – 2029 (CPP24) – Final decision paper
- Briefing paper for Power NI tariff review - July change 2023
- Guidance Note - Energy Supplier Customer Service Levels
- Briefing paper for Power NI tariff review - April 2023
- Briefing paper for Power NI tariff review - November 2022
- Power NI tariff review briefing paper 8 December 2022
- Briefing paper for Power NI tariff review - July 2022
- Annex 4b Code of Practice minimum standards on Services for Prepayment Meter Customers
- Annex 3b Code of Practice minimum standards on Complaints Handling Procedure
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Power NI Direction
On 26 May 2022, the Utility Regulator issued a Direction to Power NI in accordance with paragraph 9 of Condition 14 of the electricity supply licence, stating that the licensee is relieved from its obligations under paragraphs 2, 3 and 4 of Condition 14 of the licence in respect of the supply of electricity to only those domestic customers that participate in two specified trials. The two short-te
- Annex 2b Code of Practice minimum standards on Provision of Services for persons who are of Pensionable Age or Disabled or Chronically Sick
- Annex 1b Code of Practice minimum standards on Payment of Bills
- Power NI tariff briefing paper May 2021
- Code of Practice minimum standards on Payment of Bills
- Code of Practice minimum standards on Provision of Services for persons who are of Pensionable Age or Disabled or Chronically Sick
- Code of Practice minimum standards on Complaints Handling Procedure
- Code of Practice minimum standards on Services for Prepayment Meter Customers
- Power NI briefing paper - January 2022
- SONI's Transmission Development Plan Decision Paper
- Briefing paper for electricity tariff review
- Final Code of Practice for the Theft of Electricity
- Marketing Code of Practice for Non-Domestic Customers February 2020
- Clarification changes and updates made to the Energy Supplier Marketing Codes of Practice in Northern Ireland
- Small Business Electricity Article 14 Decision
- Backbilling in the NI Retail Energy Market - Decision
- Decision on the application of exit fees in the small business energy market
- 20190807 Evermore notice of licence grant
- Consumer Protection Programme final decisions paper - April 2019
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