Electricity retail (Utility Regulator)
104 results for Electricity retail (Utility Regulator)
- Power NI tariff review briefing paper - October 2025
- Decision Paper - Market Change Request 5005
- Power NI Supply Price Control 2026-2029 Final Determination
- Notice and decision on Electricity and Gas Licence Modification - Customer Service
- Position Paper - Improving the Non-domestic Consumer Experience
- Power NI Supply Price Control 2025-2029 Final Determination
- Code of Practice for Consumers in Vulnerable Circumstances
- Decision Paper - Code of Practice on Energy Supplier Customer Service Levels
- Consumer Protection Programme 2024 – 2029 (CPP24) – Final decision paper
- Best Practice Framework decision - Code of Practice for Consumers in Vulnerable Circumstances - March 2024
- Decision on licence modifications to introduce a new Code of Practice for Consumers in Vulnerable Circumstances
- Briefing paper for Power NI tariff review - December 2024
- Position Paper - Review of the Regulation of the Non-Domestic Energy Retail Market
- Briefing paper for Power NI tariff review - April 2024
- Licence Compliance Monitoring Framework document
- Briefing paper for Power NI tariff review - July change 2023
- Briefing paper for Power NI tariff review - April 2023
- Guidance Note - Energy Supplier Customer Service Levels
- Power NI tariff review briefing paper 8 December 2022
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Power NI Direction
On 26 May 2022, the Utility Regulator issued a Direction to Power NI in accordance with paragraph 9 of Condition 14 of the electricity supply licence, stating that the licensee is relieved from its obligations under paragraphs 2, 3 and 4 of Condition 14 of the licence in respect of the supply of electricity to only those domestic customers that participate in two specified trials. The two short-te
- Briefing paper for Power NI tariff review - July 2022
- Briefing paper for Power NI tariff review - November 2022
- Annex 4b Code of Practice minimum standards on Services for Prepayment Meter Customers
- Annex 3b Code of Practice minimum standards on Complaints Handling Procedure
- Annex 2b Code of Practice minimum standards on Provision of Services for persons who are of Pensionable Age or Disabled or Chronically Sick
- Annex 1b Code of Practice minimum standards on Payment of Bills
- Code of Practice minimum standards on Complaints Handling Procedure
- Code of Practice minimum standards on Provision of Services for persons who are of Pensionable Age or Disabled or Chronically Sick
- Code of Practice minimum standards on Services for Prepayment Meter Customers
- Power NI briefing paper - January 2022
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