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Edinburgh Aer Lingus flyer told to 'go to Primark' after airline lose luggage

Document Cited in Related
Vincent
AuthorGemma Ryder
Published date18 June 2022
Publication titleEdinburghLive (Scotland)
Lindsay Crawford was forced to fork out £300 for clothes and supplies when her suitcase vanished on a holiday from Edinburgh to Ireland in March

Lindsay added that one Aer Lingus worker simply told her to 'go to Primark' after complaining about her lost luggage.

The Daily Record report that the 38-year-old spent the last three months trying to get through to the company and compensation for the 'nightmare' she has faced, with her case still missing and containing up to £1600 worth of person belongings.

She labelled their compensation policy a "total joke" before the airline finally confirmed they will pay out.

However, although the airline said they will give Lindsay compensation, she claims that the spoken amount does not cover the entire cost of her lost luggage or the extra £300 she had to spend on emergency clothes and supplies.

Lindsay told the Record: "I have been going through hell with Aer Lingus. I have been waiting since March for my luggage to be found but it's lost.

"When I arrived in Dublin with my boyfriend Andrew, I was told my suitcase wasn't there.

"There was only computer system there to make a claim and when I eventually managed to find someone, the representative's reply was, 'just go to Primark'!

"When we got to the hotel I received confusing calls. They were saying they'd found my luggage and then the next minute they were still tracing it.

"It never did turn up so I had to spend a lot of money getting clothes, underwear, toiletries as I had nothing. It completely ruined the whole weekend".

When Lindsay arrived back in Edinburgh, she submitted a claim with all the items that had been lost in her suitcase, but Aer Lingus said they would need proof of purchase.

Lindsay continued: "They were refusing to compensate me without any receipts. I didn't have receipts for my...

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