Edinburgh easyJet passenger left stranded in Turkey after flight cancelled
| Published date | 24 June 2022 |
| Author | Gemma Ryder |
| Publication title | EdinburghLive (Scotland) |
The 53-year-old on a solo holiday was left to find her own way home after the airline told her the next flight to Scotland on Saturday was already full and they couldn't get her on another flight.
READMORE: Edinburgh passengers tell of long queues for buses as train strike deepens
NHS worker Caroline told the Daily Record : "I had to call customer services and they said the next flight on Saturday was full and they were unable to get me on another flight.
"They were no help. The person I spoke to told me if I had to pay for another flight to make sure it was economy!"
Desperate to get back to Scotland, she was forced to fork out £250 for a flight home with Jet2 on Friday. She also had to pay for another two nights at the hotel, parking charges and £150 phone charge while trying to sort out a new flight home.
She continued: "I managed to get one of the last seats on a flight home with Jet2 on Friday night.
"Thankfully my hotel room was still available, although I've had to pay for that too.
"This was the first time I've travelled alone and it was quite scary not being able to get home.
"Easyjet don't seem to care about leaving passengers stranded."
"To be told that they'll access my claim with no promise of a refund is very uncommitted," Caroline added.
"Thankfully I had the money there to pay for this all but what if I didn't have that money? I don't know...
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