How to claim ScotRail refunds during the upcoming rail strikes
| Author | Kestuda Phoutinane |
| Published date | 17 June 2022 |
| Publication title | EdinburghLive (Scotland) |
Scotrail has confirmed that passengers will receive full compensation if they chose not to travel during the action.
READMORE: Rail strike 2022: What Edinburgh ScotRail routes will be running and when
Passengers have been asked to consider alternative ways of travel and only jump on the train if they can't avoid it.
According to The Daily Record, the firm warned of the disruption extending into the days between the industrial action.
They have also confirmed that there will be a "slight knock-on effect" on Saturday, June 26, as well.
It comes as workers on 13 lines, plus Network Rail, are walking out over pay, conditions and the cuts to 2,500 maintenance jobs.
The Industrial action will not directly involve ScotRail staff, it will limit the government-owned operator's ability to provide their services.
The strike will involve Network Rail staff that work in 'safety critical' roles, making it impossible for ScotRail to safely run their services.
Customers' access to compensation seem to have been eased for season ticket holders so they are slightly more generous.
Transport Secretary Grant Shapps has confused things recently by claiming the process would be automatic which- as far as we can tell- is not true but there will still be refunds for delays.
Can I get a full ScotRail ticket refund for the rail strike?
Yes. ScotRail say you can claim a full refund if you choose not to travel during the industrial action and the standard £10 administration fee will be waived.
If you hold a valid ticket dated for the strike days, you can use it to travel the day before or the day after.
Customers can request a refund on any ticket type using the operator's online refund request form or by visiting a ScotRail ticket office, if that is where you purchased your ticket from.
Can I be compensated if I travel during the strike and get delayed?
If you must travel and are delayed for 30 minutes or more, you are entitled to Delay Repay compensation, but claims must be made up to 28 days after your journey.
Here's how much compensation ScotRail travellers will receive from Delay Repay:
Length of delay
Compensation
30...
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